Operations & Management Assistance

PROCESS EXCELLENCE AND GROWTH STRATEGY PLAN

A

CURRENT SITUATION GAP ANALYSIS
  • Assessment of the hospital's current financial, infrastructure and operational status.
  • SWOT analysis (Strengths, Weaknesses, Opportunities, Threats).
  • Analysis of market trends, competition, and regulatory environment.
  • Analysis of required staff in each department of Hospital.
  • Scrutiny of the all new Staff Interviews, their bio data, JD, KRA KPA.
  • Scrutiny of Nurses, RMOs and their appointment
  • Staff Hostel Requirement
  • All Equipments vendorss scrutiny and order process
  • All equipment's first functioning operational status
  • Appointment of Hospital Government coordinator
  • Appointment of NABH consultant for first entry level certification
  • Checking of initial documentation requirement
  • Monthly review of the current status
  • Current Staff Interview and Review
  • Routine initial and regular monthly internal Audits of each departments
  • Findings for the opportunities for improvement
  • Cost for food, tea, breakfast for patient, patient's relative and staff
  • Cost of routine stationary and paper work, software, computers, printers

B

Understanding of the Organization
  • Context of the Organization to be understood by the Staff & Service Providers & Consultants & Doctors
  • Internal Issues to smoothly run the hospital - Staff communication (Both Internal & External), internal Politics, Available services & Doctors, Behavior of staff with everyone, knowledge of the Nurse staff & RMOs, Adequate staff, coordination with local government authorities.
  • External Issues to smoothly run the hospital - Competitors, Legal, Resources availability, Marketing, Branding & Advertising of the Hospital in city, nearby villages and industrial area through online & offline marketing with PROs, CME& doctors meetings and digital presence. Tie Up with proper external service providers, Availability of Ambulance, Doctor's commuting in the night to attend patient.

C

Competitive Analysis
  • Identify key competitors in the local healthcare market.
  • Analyze their strengths, weaknesses, market share, and pricing strategies.
  • Determine areas where the hospital can differentiate itself & gain a competitive edge.

D

Marketing and Branding Strategy
  • Develop a comprehensive marketing plan to enhance the hospital's brand visibility & attract new patients and also to retain old patients & expecting references from them.
  • Utilize a mix of traditional and digital marketing channels (e.g., website, social media, print ads, Community outreach, PROs).
  • Emphasize the hospital's unique value proposition and commitment to quality healthcare.
  • Outline specific action steps, responsibilities, and timelines for implementing each strategy.
  • Assign accountability for key tasks and milestones to ensure timely execution.
  • Regularly review progress against goals and make adjustments as necessary.

E

Risk Management
  • Identify potential risks in Patient care, Staff Communication Gap and uncertainties that could impact the implementation of the processes for hospital's better performance and development plan.
  • Develop contingency plans to mitigate risks and respond to unexpected challenges.
  • Monitor external factors such as regulatory changes, economic conditions, and public health crises that may affect the hospital's operations.

F

Operational Efficiency & Cost Management
  • Implement measures to streamline hospital operations and improve efficiency.
  • Identify areas for cost reduction without compromising the quality of care.
  • Invest in technology solutions to automate processes, improve workflows & reduce administrative overhead cost.
  • Time required for daily operations Vs time expected.
  • Time laps due to repetition of work
  • Operational Flow chart of each department
  • Hierarchy of each department for every work
  • Daily routine operations and improvement in the gaps
  • Checking operational parameters of each staff
  • Training for operational excellence

G

Staff Training and Development
  • Invest in training programs to enhance the skills and competencies of hospital staff.
  • Ensure that employees are equipped to deliver high-quality patient care and customer service.
  • Foster a culture of continuous learning and professional development.
  • Establish key performance indicators (KPIs) to measure the success of the business development plan.
  • Monitor KPIs regularly to track progress and identify areas for scope of improvement.
  • Conduct periodic reviews and evaluations to assess the effectiveness of strategies and keep informed.
  • Nurse Staff & RMO workshops for Patient & Patient's Relatives communication.
  • Training for daily routine paper work and flow of patient.

H

Financial Projections and Budgeting
  • Develop financial projections for revenue, expenses, and profitability over every 3 month's period with the help of all other directors and doctors. Projections can be considered for 12 months.
  • We need to have budget that allocates resources effectively to support growth initiatives.
  • Monitor financial performance regularly and adjust strategies as needed to achieve financial targets.

I

Implementation Plan
  • Outline specific action steps, responsibilities and timelines for implementing each strategy.
  • Assign accountability for key tasks and milestones to ensure timely execution.
  • Regularly review progress against goals and make adjustments as necessary.
  • Regular implementation of Operations and routine work.

J

Monitoring and Evaluation
  • Establish key performance indicators (KPIs) and also Key Responsibility Area (KRA)to measure the success of each and every staff followed by the business development plan.
  • Monitor KPIs regularly to track progress and identify areas for improvement for each staff.
  • Conduct periodic reviews and evaluations to assess the effectiveness of strategies.
  • Monitoring, Evaluation, actual check of routine operational work.

K

Service Improvement
  • Evaluate existing service lines and identify opportunities for improvement.
  • Patient satisfaction improvement and Patient relative's confidence gaining is important.
  • Routine operational services improvement.

L

Management Review Meetings
  • Every 15 day's review meetings for the feedback session.
  • Every monthly activities by each department.
  • Changes required in each department.
  • Stages of implementation of each change.

M

STAFF REQUIREMENT SHIFT WISE
  • Receptionists for - OPD, IPD & ICU.
  • Security & housekeeping staff including full time electrician
  • Wardboy, Mavshi and officeboy
  • Casualty, Radiology
  • Admin, Accounts, stores, Local Government office coordinator
  • Resident Medical officer (RMO)
  • TPA / MJPJY
  • OT Technician & other supportive Nursing staff - Male & Female
  • Pathology staff, Nurses for ICU, OT, Casualty & Ward staff
  • PROs for GP and Industrial MIDC marketing & digital marketing executive

PROCESS EXCELLENCE & GROWTH STRATEGY PLAN FOR 25 - 50 BED HOSPITAL

All this is further elaborated as
All this is further elaborated as a roadmap for 25 - 100 beded hospital for initial 36 months involves all above mentioned services as per the priority wise monthly basis requirement.
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